EVERGREEN Training and Design 

Lifelong Learning and Professional Development

Completion of any of EVERGREENS' training programmes will ensure your employees are working to the highest standard of excellence. Hospitality will become their vocation and not just their job!

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Restaurant Service

Course Content

1. The eight essential principles used in the

working environment

2. The fundamentals of a complete food

service

3. Different types of table set up and their

service

4. The required skills needed in telephone

etiquette

5. The difference between cross-selling and

upselling 

Customer Service

Course Content

1. The required skills needed for customer

interaction

2 The importance of, and how to be an active listener

3. The 'Do's and Don'ts' of dealing with irate customers

4. The process and skills of delivering bad

news

5. How to keep records of customer complaints

Bullying and Harassment

Course Content

1. Legislation behind the 'Dignity at Work

Policy'

2. The difference between bullying and

harassment

3. The effects bullying and harassment have in the workplace

4. Chain reactions and the effects on other

people

5. How to resolve problems caused through

bullying and harassment

Customised training programmes tailored to you!